FAQ

We cannot deliver the same flowers.

If you register as a LINE friend with hanna, you will be able to see photos of the finished product before it is delivered.

If you would like to receive this service, please send us a message on LINE with your member name, registered email address, and desired finished photo.

Certain products have the option to include a carrier bag at the time of purchase.

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Certain products have an optional message card option available at the time of purchase.

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Please rest assured that the product will not contain anything that indicates the price.

Enter the coupon code in the "Coupon Code" field on the "Cart" screen and press the "Apply" button.

*The code may be entered automatically. Please confirm that the discount has been applied.

We apologize for the inconvenience, but please contact us using the inquiry form or by phone.

On the "Payment" screen, select "Shipping address and sender's address are different" in the "Requester's address" field and enter your desired name in the "First name" and "Last name" fields.

When contacting us, please provide your registered email address and name.

Your order will be confirmed via your account information.

Please check the order confirmation email sent to your registered email address or check your order history on your My Page.

Please contact us via the inquiry form or by phone at least 3 days before the delivery date.

Shipping will be from our store or factory (Osaka Prefecture).

You can track your order using the tracking number provided in the delivery confirmation email.

Fresh flowers are very delicate products, so we cannot accept multiple orders together.

We accept requests for specific delivery dates and times (excluding some products).

Please confirm your presence and address in advance.

Shipping costs vary for each product. For details, please click here .

For Mother's Day products, we may use our own delivery service (without a box and delivered by hand) if delivery is possible in the area, but since these are not large items, the shipping fee displayed at the time of payment will be applied rather than the shipping fee for our own delivery service.

Our store uses the Shopify Payments payment processing system.

■ Types of cards that can be used: VISA / MasterCard / American Express / JCB

After receiving your NP deferred payment item, you will receive a separate invoice. Please pay at your nearest convenience store, post office, bank, or via LINE Pay. Payment is due within 14 days of the invoice being issued.

■PayPay
An online money transfer and payment service provided by PayPay Corporation.
・A "PayPay" account is required to use this service.

・You will be redirected to the PayPay website or app to complete the payment process.

*For more details , please visit the official PayPay website (link to external site) >

■Rakuten Pay

This is an easy, secure and cost-effective payment method that Rakuten members can use using their ID and password.

・You will be redirected to the Rakuten website to complete the payment process.

・Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

Please use NP deferred payment.

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We offer a variety of payment methods.

Please use it.

Please check your personal page for each payment method.

The email you receive when you place an order is an order confirmation, but does not confirm that payment has been completed.

Payments can be made even if the account name and account holder for this site do not match the account name and account holder for the various payment methods.

An invoice will be sent separately after the product arrives. Please pay at your nearest convenience store, post office, bank, or LINE Pay. Payment is due within 14 days after the invoice is issued. An invoice issuance fee of 248 yen (tax included) will be charged.

Please note that we cannot accept returns or exchanges for reasons of customer convenience unless there is a defect in the product.

We apologize for the inconvenience, but if the product is defective, please contact us via the inquiry form or by phone on the day of arrival, or within 7 days of arrival for products other than fresh flowers.

We will take responsibility for re-shipping a new product, etc. Please keep the damaged product.

About regular flights

・Payment method

・How to change the delivery date

・How to cancel

We have a guide page that lists all of the above.

Please check here .

You can create an account by clicking "Create an account" on the login screen in the upper right corner of this site.

If you have not received the email, please check the following, and if you have not received it, please contact us via the inquiry form or by phone.

1. Incorrect entry of email address when registering.

2. It has been sorted into the "Junk Mail" folder.

3. The email is being rejected.

→Please set your email domain settings to allow "info@web-hanna.com (tentative name)" so that you can receive emails.

★Please check the specifications

Please enter your registered email address in the "Forgot your password?" section on the login page and submit.

You will receive an email with instructions to reset your password, so please follow the instructions.